Manager Digital Transformation

About Concentrix :

Concentrix Corporation (NASDAQ : CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Bangalore

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role :

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like

Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities :

Co-innovate with our clients to outline transformation roadmaps

Identification of Opportunity by conducting detailed Process Discoveries & / Customer Journey Mapping

Support delivery, account management, sales teams in problem solving and driving business growth

Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities

Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements

Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact

Create a culture of problem solving by imparting trainings

Identify new technologies which can help us improve CNX & / our client’s business processes

Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills / Preferred Qualifications :

Comprehensive understanding of Business Process Service & CX business & associated channels

Solution Building – Business Transformation Roadmaps

Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma

Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)

Proven experience in conducting Process Discoveries & write Process Design Documents

Lean Six Sigma BB / MBB Certification would be preferable

Strong Stakeholder / client management experience