Role & responsibilities
- Responsible for increasing liabilities size of relationship via balances in accounts of existing HNI customers and enhancing customer profitability by capturing larger share of wallet
- Review the inflows and outflows in the mapped HNI accounts and also proactively tracks HNI visits to India
- Establish close connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings
- Generates new sales leads for HNI customers through referrals from existing clients, HNI brokers, stock brokers, expats of shipping companies, etc.
Secondary Responsibilities :
Evaluate the growth strategy based on competitor analysis and feedback from different channels / customersRecommend process changes in order to improve service efficiency and quality across the branch network.Demonstrated Ability in sales planning and conceptualize promotions and marketing initiativesKnowledge of the Banking Industry, FEMA regulations governing HNI business, HNI / HNW Customer Behaviour, Money and Financial MarketsManagerial & Leadership Responsibilities (if applicable)
Attract and retain best-in-class talent for key roles in their reporting structureMonitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support 'Key Success MetricsCA / SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targetsInvolved in increasing customer engagement through cross – selling Investment Products like Life Insurance, General Insurance, Gold Coins, etc. and other non-investment Products like Forex, Remittances, Loans, etc. to new and existing customersSkills Required
Investment Analysis, Risk Management, Financial Modeling, Client Relationship