We seek an expert IT Support Specialist with advanced proficiency in German and excellent Business English skills.
The ideal candidate should have 2-3 years of experience in technical support roles, troubleshooting, and resolving hardware, software, and network issues on laptops, desktops, and mobile devices.
A good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications is required.
Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy) is also necessary.
Excellent communication and interpersonal skills are essential for explaining technical information to non-technical users.
Strong analytical and problem-solving skills are needed to work independently and as part of a distributed team.
Key Responsibilities :
Troubleshoot and resolve technical issues on various devices.
Provide technical support and assistance to customers.
Maintain accurate records of customer interactions.
Participate in continuous learning and professional development.
Collaborate with cross-functional teams to achieve organizational goals.
Requirements :
C1-level proficiency in German.
Excellent Business English skills.
2-3 years of experience in technical support roles.
Knowledge of Windows operating systems, MS Office suite, basic networking, and common business applications.
Familiarity with ITSM or ticketing systems.
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Technical Expert • Ahmedabad, India
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