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Technical Services Expert

Technical Services Expert

beBeeSpecialistAhmedabad, India
2 days ago
Job description

Job Opportunity : IT Support Specialist

  • We seek an expert IT Support Specialist with advanced proficiency in German and excellent Business English skills.
  • The ideal candidate should have 2-3 years of experience in technical support roles, troubleshooting, and resolving hardware, software, and network issues on laptops, desktops, and mobile devices.
  • A good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications is required.
  • Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy) is also necessary.
  • Excellent communication and interpersonal skills are essential for explaining technical information to non-technical users.
  • Strong analytical and problem-solving skills are needed to work independently and as part of a distributed team.

Key Responsibilities :

  • Troubleshoot and resolve technical issues on various devices.
  • Provide technical support and assistance to customers.
  • Maintain accurate records of customer interactions.
  • Participate in continuous learning and professional development.
  • Collaborate with cross-functional teams to achieve organizational goals.
  • Requirements :

  • C1-level proficiency in German.
  • Excellent Business English skills.
  • 2-3 years of experience in technical support roles.
  • Knowledge of Windows operating systems, MS Office suite, basic networking, and common business applications.
  • Familiarity with ITSM or ticketing systems.
  • Create a job alert for this search

    Technical Expert • Ahmedabad, India

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