Retention Program Manager

JOB DESCRIPTION

Job title- Assistant Manager – Retention

Department- Marketing & Resource Mobilization

Reporting to- Head IFR

Location- New Delhi

Travel Requirement- up to 25% of time

Level of Contact with Children : 3 (None or rare contact)

The position holder shall be responsible to adhere & work within the ambit of Plan India’s Safeguarding & Gender Equality Policies.

About Plan :

Plan International (India Chapter), also referred to as Plan India, is an Indian registered not-for-profit organization that is constantly striving to advance welfare and development for children and equality for all girls and women in India. Through its grassroots social development work, Plan India seeks to create lasting impact in the lives of poor and vulnerable children, their families and communities, by gender transformative child-centered community development.

Since 1996, Plan India has improved the lives of millions of children and young people by enabling them to access and benefit from the safety nets and schemes of the government for child protection, quality education and healthcare services, healthy environment, livelihood opportunities and participation in community development. To know more about Plan India, visit www.Planindia.Org

Position Overview :

The Retention Manager will be responsible for leading the donor retention and engagement function by managing a high-performing calling and data team. The role requires a strong focus on achieving daily, weekly, monthly, and annual retention targets while ensuring process discipline, accurate documentation, and consistent communication with donors.

The ideal candidate should be highly target-oriented , people-focused, and skilled in motivating teams to deliver consistent performance and strong donor relationships

Key Responsibilities :

1. Retention Strategy & Execution

• Develop and implement donor retention strategies to maximize lifetime value and minimize attrition.
• Ensure achievement of daily, weekly, monthly, and annual retention and revenue targets — both individual and team-based.
• Take ownership of the overall retention process and results, ensuring high engagement and satisfaction levels among donors.
• Design and execute communication journeys, engagement plans, and impact-sharing initiatives to strengthen donor relationships.

2. Team & Data Management

3. Team Motivation & Performance

4. Donor Engagement & Relationship Building

5. Events & Donor Experience

6. Data Analytics & Reporting

7. Compliance & Quality Assurance

Key Skills & Competencies :

Qualifications & Experience :

How to apply