Customer Care Representative

Company Description

ClearTrust provides advanced security solutions against Invalid Traffic (IVT) for publishers and media buyers, ensuring compliance with Media Rating Guidelines. Available as SaaS, ClearTrust features over 100 built-in filters, predefined filter profiles, comprehensive reporting, and outstanding support. Currently scanning more than 100 billion events monthly, ClearTrust is rapidly establishing itself as a leader in the industry. Backed by Modulor Capital and Pentathlon Ventures, ClearTrust leverages a self-learning system and an open filter framework to swiftly address emerging IVT challenges.

Role Description

This is a contract on-site role for a Customer Care Representative located in Bengaluru. The Customer Care Representative will handle daily interactions with clients, ensuring customer satisfaction and resolving support inquiries. Duties include offering top-notch customer service, managing communications with clients, and maintaining detailed records of customer interactions and feedback.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Proven expertise in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Excellent problem-solving skills and the ability to work well in a team
• Proficiency with customer relationship management (CRM) software and basic computer skills
• Ability to work independently and demonstrate initiative
• Previous experience in the technology or SaaS industry is a plus
• High school diploma or equivalent; a degree in a relevant field is preferred

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Skills Required

Customer Support, Customer Service, Basic Computer Skills