International Customer Care Executive- us healthcare

Key Responsibilities :

• Handle inbound / outbound calls, emails, or chat support for customer queries and concerns.
• Provide accurate information regarding products, services, orders, or billing.
• Resolve customer complaints effectively and escalate complex issues when necessary.
• Maintain a high level of professionalism and empathy during all customer interactions.
• Record customer interactions, issues, and resolutions accurately in the CRM system.
• Meet performance metrics including call handling time, quality, and customer satisfaction.
• Follow company procedures, policies, and service standards.

Required Skills & Qualifications :

Skills Required

Ms Office, Crm, Customer Service