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Technology Support Professional

Technology Support Professional

beBeeSupportKottayam, Kerala, India
1 day ago
Job description

Job Title :

Technical Solutions Specialist

Job Description :

The Technical Solutions Specialist plays a pivotal role in delivering technical support to end-users via multiple channels. This individual must possess exceptional communication skills, be adept at troubleshooting complex technical issues, and have a solid understanding of ITIL standards.

Key Responsibilities :

  • Identify and prioritize tickets for remediation
  • Triage tickets to relevant teams
  • Regularly update and follow up on tickets in the queue
  • Ensure timely closure of tickets

Required Skills and Qualifications :

  • Bachelor's or Master's degree in Computer Science or Information Technology
  • ITIL V4 Foundation training or certification
  • Proficiency in operating systems like Windows, Mac, and Linux
  • Working knowledge of MS Office applications

    • Desirable Skills :

  • Ability to understand email flow issues internally and externally
  • End-user support, OS troubleshooting, and basic software support
  • Demonstrate high customer relationship skills including effective email etiquette
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    Support Professional • Kottayam, Kerala, India

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