Delivery Head

Job Title : Delivery Head – IT Infrastructure Services

Experience :

15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement

Job Summary

The

Delivery Head (IT Infrastructure)

will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in

infrastructure project delivery , contract management, and C-level stakeholder engagement.

Key Responsibilities

1. Revenue Growth & Account Expansion

Drive

YoY revenue growth

through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).

Identify

upsell / cross-sell opportunities

(e.g., hybrid cloud, cybersecurity) and lead proposal efforts.

2. Profit & Margin Management

Own

gross margin targets

for fixed-bid and managed infrastructure contracts.

Optimize delivery costs (resource utilization, vendor negotiations, automation).

3. Budget & Contract Oversight

Ensure adherence to

fixed budgets

for infrastructure projects (SOWs, MSAs, POs).

Manage contract

renewals , amendments, and compliance (SLAs, KPIs).

4. Client Relationship & Governance

Lead

C-level stakeholder engagement

(CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).

Improve

Net Promoter Score (NPS)

by addressing client pain points proactively.

5. Delivery Excellence

Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on

quality, scalability, and security .

Resolve

critical escalations

(e.g., outages, security breaches) with minimal client impact.

6. Team Leadership

Manage

onsite / offshore delivery teams

(Infrastructure Architects, Cloud Engineers, Network Specialists).

Foster innovation (AIOps, automation) and skill development.

Qualifications & Skills

Must-Have : 15+ years in

IT Infrastructure Services

(Data Center, Cloud, Network, Security).

Proven track record in

P&L management

($10M+ accounts) and

margin optimization .

Expertise in

infrastructure contracts

(SOWs, MSAs) and

governance frameworks

(ITIL, ISO 27001).

Experience working with

C-level stakeholders

(CIOs, CISOs).

Preferred : Certifications :

ITIL, PMP, AWS / Azure Cloud, CISSP .

Background in

managed services

and

transition / migration projects .