Customer Relationship Officer - Watches

Key Requirements :

• Experience : [1-3 years of experience in customer service or relationship management, preferably within the luxury or retail sector.]
• Strong interpersonal and communication skills (both written and verbal).
• In-depth knowledge of watches, horology, and the luxury watch industry.
• Ability to connect with high-end clientele and provide personalized service.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM software, MS Office applications, and POS systems.
• Ability to work independently as well as part of a team in a fast-paced retail environment.
• Flexibility to work evenings, weekends, and holidays, if required.

Preferred Qualifications :

• Experience in luxury goods sales or retail, particularly in the watch or fashion industry.
• Familiarity with social media platforms for customer engagement.

Skills Required

Customer Relationship, Target Achievement, Customer Handling, Store Operations, Counter Sales, Sales Planning