Key Responsibilities :
1. Patient Experience Management
- Ensure that patients and families receive timely assistance, support, and information.
- Address and resolve patient concerns or service-related issues promptly.
- Facilitate smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.
2. Staff Supervision & Coordination
Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff.Coordinate with nursing and allied departments to ensure seamless care delivery.Monitor the performance and conduct of assigned staff, reporting concerns to the manager.3. Quality & Service Standards
Ensure all patient areas are clean, safe, and patient-friendly at all times.Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines.Support implementation of quality improvement initiatives and participate in internal audits.4. Communication & Coordination
Act as a liaison between patients, families, nurses, doctors, and administrative staff.Facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc.Ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.5. Training & Development
Assist in onboarding and training new patient care staff on service protocols and etiquette.Conduct briefings on shift responsibilities, infection control, and safety procedures.Qualifications & Experience :
Education :Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)Nursing background or paramedical training is an added advantageExperience :3–5 years in patient care services or hospital operationsMinimum 1–2 years in a supervisory or team lead role preferredSkills & Competencies :
Strong interpersonal and communication skillsEmpathy and a service-oriented mindsetAbility to handle patient grievances professionallyFamiliarity with hospital workflows and support servicesLeadership, problem-solving, and multitasking abilitiesKnowledge of basic patient safety, hygiene, and infection control standardsSkills Required
Strong Interpersonal And Communication Skills, Leadership, Problem-solving, Coordination, Communication