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Supervisor- Patient Care Services

Supervisor- Patient Care Services

ConfidentialDelhi
9 days ago
Job description

Key Responsibilities :

1. Patient Experience Management

  • Ensure that patients and families receive timely assistance, support, and information.
  • Address and resolve patient concerns or service-related issues promptly.
  • Facilitate smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.

2. Staff Supervision & Coordination

  • Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff.
  • Coordinate with nursing and allied departments to ensure seamless care delivery.
  • Monitor the performance and conduct of assigned staff, reporting concerns to the manager.
  • 3. Quality & Service Standards

  • Ensure all patient areas are clean, safe, and patient-friendly at all times.
  • Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines.
  • Support implementation of quality improvement initiatives and participate in internal audits.
  • 4. Communication & Coordination

  • Act as a liaison between patients, families, nurses, doctors, and administrative staff.
  • Facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc.
  • Ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.
  • 5. Training & Development

  • Assist in onboarding and training new patient care staff on service protocols and etiquette.
  • Conduct briefings on shift responsibilities, infection control, and safety procedures.
  • Qualifications & Experience :

  • Education :
  • Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
  • Nursing background or paramedical training is an added advantage
  • Experience :
  • 3–5 years in patient care services or hospital operations
  • Minimum 1–2 years in a supervisory or team lead role preferred
  • Skills & Competencies :

  • Strong interpersonal and communication skills
  • Empathy and a service-oriented mindset
  • Ability to handle patient grievances professionally
  • Familiarity with hospital workflows and support services
  • Leadership, problem-solving, and multitasking abilities
  • Knowledge of basic patient safety, hygiene, and infection control standards
  • Skills Required

    Strong Interpersonal And Communication Skills, Leadership, Problem-solving, Coordination, Communication

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