Customer Service Executive

Company Description

Control Z is revolutionizing technology consumption by extending the lifespan of smart devices while promoting sustainability. Dedicated to renewing and improving technology, Control Z transforms waste into opportunity, fostering smarter and greener consumption habits. With a team of innovative re-engineers, the company is reshaping perceptions of innovation and sustainability. More than just a brand, Control Z stands as a movement for a more eco-conscious and efficient future.

Role Description

This is a full-time, on-site role located in Gurugram for a Customer Service Executive. The role entails providing exceptional customer support, handling inquiries, and resolving customer issues efficiently while ensuring a customer-centric experience. The Customer Service Executive will be responsible for maintaining high levels of customer satisfaction, managing service interactions, and fostering positive relationships with customers.

Qualifications

• Proven skills in Customer Service, Customer Support, and Customer Service Management
• Strong focus on Customer Satisfaction and the ability to build positive relationships
• Excellent Interpersonal Skills to communicate effectively and empathetically
• Ability to troubleshoot and resolve issues in a timely and professional manner
• Prior experience in customer-facing roles is an advantage