Customer Support Executive
Resource Algorithmbikaner, India21 hours ago
Job descriptionProviding support on Whatsapp groups Liaise with partner lounges, banking partners, and internal operations / product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention. Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics.
Key Responsibilities
Customer Support & Escalation Handling -
- Serve as the primary contact for customer escalations received through email and IVR channels.
- Manage and resolve queries related to lounge access, card validation, and other service-related concerns.
- Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.
Coordination & Stakeholder Communication -
Reporting & Documentation -
BUDGET for the above profile : 6 LPA, and location is T3 terminal (Delhi)
Shift- Rotational shift
Create a job alert for this search
Customer Support Executive • bikaner, India
Related jobs
- Promoted
Customer Support Executive
Aasma CareersBikaner, IN We are hiring for a MNC Company for Language Interpreter (Customer Support) Role.Permanent Work From Home PAN India.Languages : - Excellent English +Hindi / Urdu / Gujarati / Punjabi / Bengali / Nepali / French...Show moreLast updated: 30+ days ago
- Promoted
Support Executive - Games
XSQUADS Tech Private Limitedbikaner, rajasthan, in AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift).We are seeking a proactive and detail-oriented.
The candidate will be responsible for replying to players, organizing ...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Executive (B2B)
Art Gharanabikaner, rajasthan, in At Art Gharana, we believe creativity can transform workplaces.As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client ...Show moreLast updated: 22 hours ago
- Promoted
HR & Recruitment Support Executive
ExasoftBikaner, IN Assist in internal hiring and staffing requirements across departments.Coordinate with Account Managers and team-leads on recruitment-related activities.
Conduct first-level screening and initial in...Show moreLast updated: 1 day ago
- Promoted
- New!
Inside Sales Executive
98thPercentilebikaner, rajasthan, in Percentile is a rapidly growing US-based Ed-Tech startup offering online, after-school enrichment programs in.English, Math, Coding, and Public Speaking.
Our programs are designed to boost students'...Show moreLast updated: 19 hours ago
- Promoted
Customer Support Specialist
Scry AIbikaner, rajasthan, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Executive (Open to Freshers)
Thrillarkbikaner, India Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures.With over 10,000+ curated activities across the UAE, Southeast Asia, and beyon...Show moreLast updated: 21 hours ago
- Promoted
- New!
Infosys BPM is Hiring for Voice-Based Customer Support
Infosys BPMbikaner, India Infosys BPM is Hiring - Launch Your Career in Customer Support!.If you’re looking to grow with a global leader, this is your chance to start strong!.
Customer Support – Voice Process.Handle objectio...Show moreLast updated: 21 hours ago
- Promoted
Customer Support Executive
Trupeer AIbikaner, rajasthan, in AI startup founded by serial entrepreneurs from IIT Delhi, IIT.Bombay, BCG, and Samsung Korea.Backed by RTP Global and Salesforce Ventures, the.
Cursor empower everyone to build software.The platfor...Show moreLast updated: 1 day ago
- Promoted
Customer Care & Sales Support Executive (UK Energy Market)
Energyex UKbikaner, rajasthan, in Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR.Oct–Mar : 1 : 30 PM – 10 : 30 PM IST.Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours).
Energyex is a UK-based consultanc...Show moreLast updated: 1 day ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionsbikaner, rajasthan, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Support Engineer
StitchFinBikaner, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 1 day ago
- Promoted
Customer Support Executive
MTechZillaBikaner, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Executive
SoulSenseibikaner, India At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose.
Rooted in the belief that everyone deserves a fulfi...Show moreLast updated: 15 hours ago
- Promoted
- New!
Admin & Travel Support Executive
Shipsybikaner, India AI-first global technology leader.Heineken, Aramex, Walmart, DHL, Qatar Post, Reliance, and more.Recognized in the Gartner® Magic Quadrant™.
Transportation Management Systems.AI-powered logistics ma...Show moreLast updated: 21 hours ago
- Promoted
- New!
Culinary Support Executive
Mummas Cake by MahekBikaner, Rajasthan, India Role Description Culinary Support Executive (Pune) We're seeking a Culinary Support Executive to provide expert guidance and answer recipe queries for our online baking and cooking students.If you...Show moreLast updated: 19 hours ago
- Promoted
Customer Technical Support
Notifik TechnologiesBikaner, IN Cod King is a Shopify technology company focused on building smart solutions for eCommerce brands.Our apps help online stores improve Cash on Delivery (COD) verification, reduce fraud and returns, ...Show moreLast updated: 1 day ago
- Promoted
Customer Support Executive
Zokobikaner, India As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully.
This role is exclusively focused on chat suppo...Show moreLast updated: 15 days ago