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Sr. Executive / AM / Dy. Manager

Sr. Executive / AM / Dy. Manager

ConfidentialMumbai
7 days ago
Job description
  • Monitor market information about competitors
  • Keeping close check on outstanding statements ensure collections on time
  • Ensuring proper commitment is gained from the client in terms of credit
  • Keeping the outstanding below 60 days as per the policy of the company
  • Negotiate better ocean freight from agents / Liners Client Management :
  • Develop and nurture professional and personal relationships with key resource and touch points across assigned client base : engagement to facilitate and ensure client satisfaction, business retention and opportunity development'
  • Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS Maintain excellent customer relationship and provide customer service support including customer feedback on services etc.
  • Visit Customers on regular basis, discuss and understand their requirement, finalize commercials and conclude the business
  • Visit each assigned client at a frequency determined by and consistent with business value and potential
  • Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business
  • Apply commercial judgment to identify and convert cross-selling opportunities
  • Ensure client rebate is as per stipulated guidelines by the CFS management Implement and monitor CRM program for respective clients

    • Skills Required

    Negotiation, Client Management, Crm, Customer Service

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    Sr Manager • Mumbai

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