Microsoft Dynamics CRM Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI / CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Key Responsibilities :

Lead CRM and Power Platform solution design aligned with client needs and best practices.

Provide architectural guidance on integration, data flow, performance, and compliance (e.g., GDPR, HSE).

Serve as Technical Design Authority for complex CRM programs.

Collaborate with engineering / product teams for seamless implementation and improvements.

Drive IT infrastructure enhancements and knowledge sharing.

Ensure compliance through effective data and change control architecture.

Advise clients on strategic goals, offering scalable and secure solutions.

Develop CRM roadmaps in collaboration with Enterprise Architects.

Deliver architecture blueprints and documentation.

Ensure alignment with enterprise architecture standards.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

10+ experience as a Dynamics CRM Architect.

Expertise in Microsoft Dynamics 365 CRM (Sales, Marketing (CI-Journey) and Customer Service, Power Platform (Power Apps, Power Automate, Power BI) C#, JavaScript, .NET, SQL Server, Azure services and REST APIs.

Strong understanding of SDLC, Agile methodologies, and CI / CD pipelines. Experience with any combination of the following security services : threat modelling, secure coding, identity management and authorization, authentication, system administration.

Strong knowledge of network security, secure coding principles, and common vulnerabilities (OWASP, SAST / DAST).

Hands on Experience in DevSecOps practices and security tooling integration into CI / CD.

Excellent problem-solving, communication, and interpersonal skills.

Preferred Technical and Professional Experience

Bachelor’s degree in computer science, IT, or related field.

Microsoft Certified : Dynamics 365 + Power Platform Solution Architect Expert

Microsoft Certified : Power Platform Developer Associate

Microsoft Certified : Dynamics 365 Fundamentals (CRM)

Excellent problem-solving, communication, and interpersonal skills.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.