Senior Developer - Microservices Architecture

Job Description :

• Working in project teams designing, building and maintaining Document management & Mail room tools within infrastructure to provide strong business solutions.
• Collaborate with stakeholders including clients, technical teams, and vendors to gather requirements, define project scope, and manage expectations.
• Working in tandem with an engineering team to identify & implement the most optimal cloud-based solutions.
• Managing cloud environments in accordance with company security guidelines.
• Ability to communicate with clients on a business level and translate their needs into technical solutions
• Managing software evaluations for cloud migrations for customer service channels
• Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations.
• Experience collaborating across multiple functional and / or technical teams to deliver an Agile-based project
• Setting up pilots and POC for solution evaluations and further migration to production
• Providing digital experience, business automation solutions using AI / Client as well as contact center Qualifications :
• Good understanding of Microservices based architecture is required using Spring Boot or equivalent.
• Strong DB knowledge on RDBMS databases like PostGreSQL, MySQL etc.
• Strong working knowledge of Spring, REST APIs, Swagger or any equivalent API documentation tool
• Knowledge of integration patterns and their uses
• Good documentation skills able to create design documents for solution proposals
• Good presentation skills able to create working UML / Flow diagrams (e.g. draw.io, LucidChart etc) and present to different Responsibilities :
• Lead the design and implementation of document management and mailroom tools aligned with business needs.
• Collaborate with clients, technical teams, and vendors to gather requirements, define scope, and manage expectations.
• Architect and deploy optimal cloud-based solutions in line with security and compliance standards.
• Translate business requirements into technical solutions and communicate effectively with stakeholders.
• Evaluate software for cloud migration across customer service channels.
• Proactively identify and resolve technical issues before escalation.
• Drive Agile-based project delivery across multiple teams.
• Develop pilots and proof-of-concepts for solution validation and production rollout.
• Deliver digital experiences and automation using AI and contact center Technical Skills :
• Strong understanding of microservices architecture using Spring Boot or equivalent.
• Proficient in RDBMS (PostgreSQL, MySQL) and REST API development.
• Experience with API documentation tools (e.g., Swagger).
• Familiarity with integration patterns and backend service connectivity.
• Skilled in creating technical documentation, UML, and flow diagrams.
• Hands-on experience with AWS Lambda, especially for external service integrations.
• Expertise in Amazon Connect : building contact and chat flows.
• Experience with document management and mailroom tools (3+ years).
• Background in customer service technologies (5+ years), including cloud-based contact center platforms.
• Integration experience with WFM, CRM (Salesforce, ServiceNow, Zendesk), and Unified Communications.
• Knowledge of WebRTC, SIP, and other communication protocols.
• Proficient in Python, with working knowledge of Node.js, Java, or .NET.
• Experience with IVR platforms (Genesys, Avaya) and migration to Amazon Cloud & AI Tools :
• AWS : Lambda, Step Functions, S3, DynamoDB, Athena, Kinesis, CloudWatch, CloudFormation
• Contact Center : Amazon Connect, Lex, Polly, Transcribe, Contact Lens
• AI / ML : Amazon Q, Bedrock
• Document & Mailroom Automation Skills :
• Cloud fundamentals
• Serverless architecture
• Data services
• Application integration
• Troubleshooting and debugging
• Customer experience design
• Strong understanding of client server Qualifications :
• Bachelors degree in computer science, engineering
• Contact centre knowledge and experience, including understanding of call flows, routing and queues, contact centre reporting and management.
• Knowledge and / or experience in one or more of the following :
• Serve as a subject matter expert and trusted advisor on AWS, specifically Amazon Connect and associated services
• Deploying and debugging cloud initiatives as needed in accordance with best practices throughout the development lifecycle.

(ref : hirist.tech)