Customer Solutions Implementation Specialist

Job Title : Product Implementation Consultant

Employment : Full-Time

Job Description :

We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.

• Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
• Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
• Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.
• Conduct advanced health checks and audits for key customers;

design remediation and enhancement plan to improve platform performance and adoption.

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