Operations Executive

Key Responsibilities :

• Respond to merchant / customer queries in a timely and accurate manner via phone, email, or chat.
• Identify merchant / customer needs and assist them in using specific features of our products.
• Analyze and report product malfunctions by testing scenarios or impersonating users.
• Monitor customer complaints and proactively provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform merchants / customers about new product features and functionalities.
• Follow up with merchants / customers to ensure resolution of technical issues.

Skills Required

Customer Support, Salesforce Crm