Change Management

reassign or adjust as required. Ensure accurate incident documentation including timelines, decisions, and resolution actions. Coordinate with Problem Management for Root Cause Analysis (RCA) and track corrective / preventive actions. Prepare and deliver Situation Reports (SITREPs), incident summaries, and post-incident reviews. Analyze incident trends and recommend process improvements to reduce recurrence and improve response. Support continual service improvement (CSI) initiatives within Incident and Problem Management processes. Preferred Certifications : ITIL Foundation / Intermediate (mandatory). Graduate degree in Computer Science, Electronics, or related field. AWS / Azure / VMware certifications (advantage). PMP / COBIT or equivalent (preferred). Soft Skills : Strong leadership and crisis management abilities. Excellent verbal and written communication for senior management and client reporting. Analytical and structured problem-solving approach. Ability to handle multiple priorities and work calmly under pressure. Strong collaboration and conflict-resolution skills. Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.