Job Title : International Voice Process
Location : Pune (WFO) – Hinjewadi Phase-II
Experience : 12–24 Months (STRICTLY)
Mode of Service : Blended (Major Voice + Minimal Email / Chat)
Shift : Completely Night Shifts (24 / 7 rotational)
Working Days : 5 Days (2 rotational week-offs)
Transportation : One-way cab provided
Education : Only Graduates
About the Company
A global leader in telecom, network services, and enterprise connectivity solutions. The company supports clients worldwide with state-of-the-art telecom infrastructure, managed services, and customer engagement solutions. With strong market presence and innovation-driven execution, they help businesses scale and operate in highly demanding global environments.
Job Description
- Manage international B2B telecom sales across multiple countries
- Lead contract negotiations, pricing discussions & deal closures
- Build relationships with enterprise clients, carriers & global partners
- Drive sales strategies for telecom network services :
- IP Transit, MPLS, SD-WAN, Routing, Switching, Cloud Connectivity
- Collaborate with technical teams to deliver customized solutions
- Analyze market trends, competition, and telecom ecosystem developments
- Provide accurate sales forecasting, pipeline updates & performance reports
- Identify process gaps and recommend improvements to optimize sales lifecycle
Mandatory Skills (Revised)
Customer Support Experience1 year of hands-on customer support experienceStrong ability to handle customer queries, resolve issues, and ensure high-quality serviceExposure to global customers and voice-based support environmentsInternational Voice & Communication Expertise1 year of experience in international voice processesExcellent verbal communication skills with the ability to interact professionally across regionsComfortable working with diverse cultures and time zonesB2B Sales KnowledgeUnderstanding of B2B sales cycles, client handling, and lead qualificationAbility to support enterprise customers and communicate business value propositionsFamiliarity with negotiation basics and coordinating with business stakeholdersTelecom Domain AwarenessBasic understanding of telecom services, global connectivity, and voice networksAbility to learn and adapt quickly to telecom solutions such as routing, switching, SD-WAN, and NMSTechnical & Cross-Functional CoordinationAbility to understand technical requirements and translate them for business discussionsExperience collaborating with support, sales, and technical teams to deliver customer-focused outcomesImportant Note (Please Read Before Applying)
🚫 Do NOT apply if :
You have less than 12 months or more than 24 months of experienceYou are not willing to work Night Shifts (24 / 7 rotation)You cannot work from office in Hinjewadi, PuneYou are not a GraduateYou have no telecom domain exposureYou are looking for day shift / remote role✅ Apply ONLY if you meet ALL criteria above.
Random or irrelevant applications will NOT be processed.