CXO's office Role | SaaS Company | Hyd

About Our Client

Our client is a leading SaaS specialising in streamlining the process workflow and automation for leading companies globally.

Job Description

• Identify Operational Bottlenecks and Issues : Proactively analyze current operational workflows across departments to pinpoint inefficiencies, pain points, and areas for improvement in both US and India teams.
• Serve as Connective Tissue Between Departments : Facilitate seamless communication and collaboration across various departments, breaking down silos and ensuring alignment on key objectives and processes.
• Standardize Processes Across Geographies : Develop and implement standardized operational processes and best practices to ensure coherence and efficiency across teams in the US and India, addressing the current lack of uniformity.
• Harmonize Jira Usage : Establish consistent processes and workflows for teams utilizing Jira, ensuring data integrity and facilitating cross-team collaboration and reporting.
• Process Mapping and Bottleneck Analysis : Map out existing departmental workflows to gain a clear understanding of current processes and deeply analyze these maps to identify critical bottlenecks.
• Implement Process and Data-Driven Solutions : Develop and implement solutions to identified bottlenecks through process optimization, data standardization, and the introduction of appropriate tools and technologies.
• OKR Framework Implementation : Lead the setup and rollout of the OKR (Objectives and Key Results) framework across the organization for all quarters, ensuring understanding and adoption at all levels.

The Successful Applicant

• Proven experience in a PMO role or a similar strategic operations role, preferably within a fast-paced and global environment, ideally within the technology sector.
• Demonstrated success in identifying and resolving operational bottlenecks and implementing process improvements across multiple teams and geographies.
• Strong understanding of process mapping methodologies and data analysis techniques.
• Experience in setting up and rolling out the OKR framework and a deep understanding of its principles.
• Excellent communication, presentation, and interpersonal skills with a proven ability to influence without direct authority.
• Strong analytical and problem-solving skills with a data-driven approach.
• Proficiency in project management tools (, Jira, Asana) and process mapping software.