SOC Analyst II

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Position Overview :

We are looking for an inspired and motivated experienced technical leader to join the DigitalOcean Security Operations Center (SOC). With over 600,000 customers utilizing 11 data centers and 15,000+ hypervisors every day, our Security Operations Center never loses sight of the role we play in making the internet a more secure place for everyone.

What You’ll Do :

• Vetting abuse claims, responding to reporters, and helping customers get back on the platform.
• Analyzing network traffic to identify compromised systems, negate denial of service attacks, and pinpoint resource abuse.
• Monitor and investigate user-generated content and activities to identify policy violations, fraud, abuse, and other harmful behaviors.
• Locating trends in abuse vectors, communicating with leadership to apprise of extent, and advocating for appropriate product changes to prevent future occurrences.
• Maintaining the usability of DigitalOcean IP space by brokering de-listing requests from “drop lists” or block listings that prevent the flow of email for our customers.
• Evaluating hosted content and following up based on DigitalOcean’s Acceptable Use Policy (which may include adult or inappropriate content).
• Assist with the development and implementation of automated systems for detecting and mitigating abusive or fraudulent activities.
• Investigate, identify and prevent or mitigate abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc. originating from DigitalOcean Platform.
• Work within a queue management system with specific daily targets on the number of customer contacts completed with a quality resolution.
• Be responsible for end-to-end operational processes and handle escalations by providing business solutions.
• Provide guidance and oversight to customers to ensure compliance to all applicable DigitalOcean Policies.
• Collaborate with the Security organization and Infrastructure teams to harden account, platform, and service structures to combat hijackings and compromises.
• Understand internal tools and processes and leverage those to push automation.
• Understand and apply legal concepts of fair use as applied to copyright, trademark, defamation, and plagiarism.
• Assist with developing and maintaining SOPs.

What You’ll Add to DigitalOcean :

Bonus :

Why You’ll Like Working for DigitalOcean

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