NICE CXOne Engineer

Job Title : NICE CXone Engineer (57 Years : PAN INDIA LTI Mindtree locations.

Mode : Hybrid.

Job Type : : 57 years in Contact Center Technologies Summary :

We are seeking an experienced NICE CXone Engineer with 57 years of hands-on experience in implementing, configuring, and supporting NICE CXone cloud contact center solutions.

The ideal candidate should have strong technical expertise in IVR scripting, ACD, WFM, QM, and API integrations, with a clear focus on delivering exceptional customer Responsibilities :

• Design, configure, and maintain NICE CXone solutions including ACD, IVR, Studio scripting, WFM, QM, and Reporting.
• Lead or support CXone implementations, migrations, or upgrades.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain custom reports and dashboards using CXone reporting tools (e.g., Performance Analytics, BI).
• Integrate CXone with CRM platforms (Salesforce, Dynamics, etc.) and third-party systems using APIs.
• Monitor system performance, resolve incidents, and optimize configurations.
• Provide technical leadership and mentoring to junior team members.
• Ensure compliance with security and data protection policies.
• Work with NICE support to resolve complex issues or Skills :
• 57 years of experience in NICE CXone platform (ACD, IVR, Studio, QM, WFM, Analytics).
• Strong hands-on experience with Studio scripting and custom IVR development.
• Proficiency in APIs, web services (REST / SOAP), and integration techniques.
• Experience with CRM integrations (Salesforce, MS Dynamics).
• Good understanding of contact center KPIs and workforce optimization.
• Familiarity with cloud technologies and networking basics.
• Strong troubleshooting and performance tuning skills.
• Excellent communication and stakeholder Qualifications :
• NICE CXone certifications (e.g., CXone Certified Implementation Engineer).
• Experience with other NICE products (e.g., Nexidia, Enlighten AI).
• Knowledge of call recording, speech analytics, or omnichannel routing.
• Experience working in Agile / Scrum environments.
• Bachelor's degree in Computer Science, IT, or related field.

(ref : hirist.tech)