Inbound Sales Representative New Assoc

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Skill required :

Next Generation Customer Operations - Customer Service

Designation :

Inbound Sales Representative New Assoc

Qualifications : Any Graduation

Years of Experience : 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and

Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and

communities.Visit us at www.accenture.com

What would you do?

• Written

and

verbal

communication

orientation

of

workload

to

quality

for

quick

learning

What are we looking for?

You

will

be

aligned

with

our

Customer

Support

vertical

and

help

us

in

managing /

resolving

customers

query,

handling

escalations

and

complaints

of

the

dissatisfied

customers

giving

best

resolutions.

You

will

also

be

responsible

for

closing

the

fault

and

complaints

within

SLA's.Looking

for

candidate

who

is

good

in

communication

and

has

good

knowledge

on

metrics

of

Customer

Support

The

role

is

aligned

to

our

Service

Desk

Voice

Support

team

which

is

responsible

for

performing

day

to

day

operations

while

maintaining

SLAs

solving

queries

related

to

disputes

while

coordinating

with

customers.

The

team

reviews

service

requests

based

on

the

predefined

scope

of

support,

records,

diagnoses,

and

troubleshoots

customer

raised

incidents.

They

also

manage

unplanned

interruptions

to

restore

normal

service

operations

as

quickly

as

possible

for

voice

interactions.

Roles and Responsibilities :

this

role

you

are

required

to

solve

routine

problems,

largely

through

precedent

and

referral

to

general

guidelines

Your

primary

interaction

is

within

your

own

team

and

your

direct

supervisor

In

this

role

you

will

be

given

detailed

instructions

on

all

tasks

The

decisions

that

you

make

impact

your

own

work

and

are

closely

Please

note

that

this

role

may

require

you

to

work

in

rotational

shifts

supervised

You

will

be

an

individual

contributor

as

part

of

team

with

predetermined,

narrow

scope

of

work

Qualifications : Any Graduation