Inbound Sales Representative Associate

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Skill required :

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation : Associate

Qualifications : Any Graduation

Years of Experience : 1-3 years

Language - Ability : English - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and

Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and

communities.Visit us at www.accenture.com

What would you do?

You

will

be

aligned

with

our

Customer

Support

vertical

and

help

us

in

managing /

resolving

customers

query,

handling

escalations

and

complaints

of

the

dissatisfied

customers

giving

best

resolutions.

You

will

also

be

responsible

for

closing

the

fault

and

complaints

within

SLA

s.

Candidate

who

is

good

in

email

and

chat

process,

who

is

good

in

typing

is

what

is

preferred

here

Customer

service

refers

to

the

assistance

and

support

provided

by

business

or

organization

to

its

customers

before,

during,

and

after

purchase

or

use

of

product

or

service.

It

involves

addressing

inquiries,

resolving

issues,

and

ensuring

customer

satisfaction

to

build

and

maintain

positive

relationships.

What are we looking for?

• Customer

Service

Management

and

flexible

for

quick

learning

to

perform

under

pressure

to

quality

and

verbal

communication

Roles and Responsibilities :

this

role

you

are

required

to

solve

routine

problems,

largely

through

precedent

and

referral

to

general

guidelines

Your

expected

interactions

are

within

your

own

team

and

direct

supervisor

You

will

be

provided

detailed

to

moderate

level

of

instruction

on

daily

work

tasks

and

detailed

instruction

on

new

assignments

The

decisions

that

you

make

would

impact

your

own

work

You

will

be

an

individual

contributor

as

part

of

team,

with

predetermined,

focused

scope

of

work

Please

note

that

this

role

may

require

you

to

work

in

rotational

shifts

Qualifications : Any Graduation