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ServiceNow Developer – ITOM

ServiceNow Developer – ITOM

Live ConnectionsAlappuzha, IN
15 hours ago
Job description

Position : ServiceNow Developer – ITOM

Experience : 5–7 Years (Relevant : 4+ Years)

Notice Period : Immediate to 45 Days

Location : Bangalore

Work Mode : Hybrid

Interview Mode : L1 – Virtual, L2 – Face to Face

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITOM (mandatory) and experience in other ServiceNow modules like CPG and SAM Pro . The ideal candidate should have excellent technical, analytical, and communication skills with a proven ability to deliver high-quality ServiceNow solutions end-to-end.

General Responsibilities

  • Develop, configure, and customize ServiceNow modules to meet business requirements.
  • Work independently or collaboratively within a global delivery environment.
  • Interact regularly with clients to understand business processes and requirements.
  • Participate in requirement gathering, user story creation, and technical documentation.
  • Collaborate with cross-functional teams and support the program team in tool functionality discussions.
  • Ensure ServiceNow standard practices are followed in configuration and customization.
  • Manage application deployment, configuration, and secure environment operations.
  • Review and translate user stories into technical solutions with mock-ups and process documentation.
  • Support integration and automation of ServiceNow workflows with third-party applications.

Technical Skills and Requirements

  • Mandatory : ServiceNow ITOM module development and configuration.
  • Hands-on experience in ServiceNow Administration & Development – including application modules, workflows, Flow Designer, Integration Hub, App Engine Studio, UI Builder, and catalog requests.
  • Strong in JavaScript, Angular JS, Bootstrap, CSS, and HTML5.
  • Experience in Cloud Provisioning & Governance (CPG) – designing workflows, automation, and integrations across AWS and Azure environments.
  • Proficiency in ServiceNow integrations (SOAP, REST, scripted web services, connectors).
  • Experience with CMDB / Discovery automation, MID Server administration , and Dev-UAT-PROD migration processes.
  • Experience in multi-module implementation (ITOM, CPG, SAM Pro).
  • Skilled in UI / UX design , wireframing, and documentation of user journeys.
  • Excellent knowledge of DevOps tools (Git / Azure DevOps) and CI / CD pipelines .
  • Strong understanding of data modeling , access control models, and technical workflow diagrams.
  • Ability to deliver 4–6 ServiceNow projects end-to-end from requirement gathering to go-live.

    • Soft Skills

  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent written and verbal communication skills.
  • Capable of multitasking and prioritizing in a fast-paced environment.
  • Collaborative attitude and ability to work across teams and geographies.
  • Detail-oriented with strong documentation and presentation skills.

    • Preferred Certifications

  • ServiceNow Certified Administrator (Mandatory)
  • ServiceNow Certified Implementation Specialist (in ITAM, ITOM, or other relevant areas)
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