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IT Manager

IT Manager

ConfidentialMumbai
30+ days ago
Job description

Key Objective :

As the IT Manager , you will assume full responsibility for the efficient operation of the IT department , ensuring the delivery of exceptional IT products and services in alignment with brand operating standards and luxury hotel expectations .

Key Responsibilities :

Systems & Network Management

  • Diagnose hardware and software problems and replace defective components. Perform regular data backups and disaster recovery operations.
  • Maintain, administer, and optimize computer networks and related computing environments, including hardware, software, and all system configurations.
  • Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
  • Operate master consoles to monitor system performance and coordinate computer network access and usage.
  • Perform routine network startup and shutdown procedures while ensuring accurate record-keeping.

System Design & Configuration

  • Design, configure, and test computer hardware , networking software , and operating system software .
  • Recommend improvements for systems and network configurations and determine the hardware or software requirements related to such changes.
  • Confer with network users to resolve system problems and provide solutions.

    • Network Performance & Future Planning

  • Continuously monitor network performance and determine where adjustments are needed to enhance efficiency or functionality.
  • Analyze network requirements and plan for future changes based on growth or technological advancements.

    • Guest Experience & Wellness Focus

  • Lead the rejuvenation of the room experience , ensuring IT services and products remain relevant and consistent with Six Senses wellness and sustainability practices .
  • Partner with all departments to ensure the smooth operation of IT systems that meet guest needs.
  • Focus on continually enhancing guest satisfaction through improved IT services.

    • Cost Efficiency & Training

  • Instill a cost-focused philosophy through regular team training and educational programs.
  • Maintain budgetary controls to ensure optimal cost management and ensure financial responsibility within the department.

    • Compliance & Operational Excellence

  • Operate the IT department in compliance with all legal, statutory , and financial requirements , as well as hotel policies and industry standards.
  • Ensure that all documentation , reporting systems , security protocols , and safety practices are implemented, reviewed, and maintained.
  • Ensure IT operations are aligned with product and service standards , guest expectations, and host management practices.

    • Qualifications & Skills :

  • Bachelor's degree in Computer Science, Business Administration, or related field.
  • 3+ years of systems experience in an IT role, with a focus on luxury hotel operations.
  • Proven experience in network management , systems configuration , and hardware / software troubleshooting .
  • Strong technical skills in network security , disaster recovery , and performance monitoring .
  • Ability to work in a high-pressure environment while ensuring smooth operation of IT systems.
  • Familiarity with wellness and sustainability trends in the hospitality industry.
  • Strong leadership and team management abilities, with experience in training, supervision, and fostering a cost-conscious environment.
  • Previous experience in a luxury hotel IT department is preferred.

    • Performance Expectations :

  • Ensure continuous operational efficiency and high standards of IT service delivery in alignment with Six Senses brand and luxury hotel industry standards.
  • Regularly assess IT infrastructure to identify areas for improvement, ensuring a seamless guest experience and optimal staff support.
  • Maintain excellent relationships with both internal departments and external vendors to ensure the timely resolution of technical issues.

    • Skills Required

    Computer Hardware, Computer Science, Disaster Recovery, It Services, Business Administration

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