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Global Airline Customer Support (Voice Process)
Global Airline Customer Support (Voice Process)Confidential • India, Ahmedabad
Global Airline Customer Support (Voice Process)

Global Airline Customer Support (Voice Process)

Confidential • India, Ahmedabad
18 hours ago
Job description

Overview :

We are hiring talented professionals for a Global Airline Voice Support role. If you have strong communication skills and hands-on experience with Amadeus / GDS , this role offers an excellent career opportunity with a leading international airline process

Requirements : For Freshers-

  • Must have excellent English communication .
  • Experience in international voice process OR travel industry is preferred.
  • Basic understanding of ticketing or GDS is an added advantage.
  • Ability to work in rotational shifts & handle global customers.
  • Ability to handle customers globally with professionalism.

For Experienced Candidates-

  • Minimum 2 years of Team Lead / Supervisor experience in BPO or Travel Process.
  • Hands-on experience managing KPIs like CSAT, AHT, Attrition, Shrinkage & Rostering .
  • Ability to coach teams, handle escalations & drive performance.
  • Strong knowledge of airline / ticketing process with Amadeus working experience.
  • Key Responsibilities :

  • Handle international customer queries related to reservations, ticketing, changes, and refunds.
  • Provide accurate information and deliver exceptional customer experience.
  • Work on Amadeus GDS for booking, reissues, and related processes.
  • Manage high-volume calls with professionalism and clarity.
  • Support revenue through upselling & cross-selling airline services.
  • So If you're passionate about customer experience and want to build a career with a global airline , share your CV today and be part of a world-class team.

    Skills Required

    amadeus gds , Upselling, Ticketing, Rostering, shrinkage , CSAT, Attrition, AHT

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    Customer Support • India, Ahmedabad

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