AREAS OF RESPONSIBILITY
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
- Develops and implements strategies for achieving department goals
- Participates in the implementation of marketing and sales strategies that support achievement of the hotel's goals
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened
Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goalsParticipates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriateInspects rooms and public space areas continuallyDetermines appropriate staffing levels for forecasted business and schedules employees accordinglyImplements process for providing employees with customer service, technical and safety training on an ongoing basisTracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.Supervises the operation (and / or outsourced relationship) with the laundryMonitors assigned departments with compliance to safety standardsCoordinates room availability with the Front Office ManagerDevelops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidatesProvides employees with the orientation and training needed to understand expectations and perform job responsibilitiesCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListens, apologizes with empathy, finds a solution and follows through when resolving guest problemsProvides Yes I Can! genuine hospitality and teamwork on an ongoing basisAssumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest SatisfactionPerforms other duties required to provide the service brand behavior and genuine hospitalityAdheres to hotel policies and procedures
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significancePerforms all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this positionMaintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environmentAt all times projects a favourable image of the Hotel to the publicSkills
Guest centric
Operations
Team Handling
Skills Required
Team Handling, Operations