BPO Ops. Manager

Roles & Responsibilities :

• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.

Required Candidate profile

Skills Required

Client Coordination, KPI, Bpo Operations, Process Management, Rostering, shrinkage , Attrition Management