Transaction Services Specialist

Position Title : Associate Specialist – Transaction Services

Shift Timing : Standard business hours

Interview Process : 2 rounds

Domain : Fintech / Payments

Joining Timeline : Immediate to 30 days

Candidate Requirements

Experience :

Minimum 1–3 years of relevant experience in finance operations, preferably in KPO / BPO environments.

Educational / Professional Background :

Finance or accounting background preferred.

Exposure to banking operations, accounts payable / receivable, or revenue processes is a plus.

Skills & Responsibilities :

Handle 10–12 support calls daily (not a call center role).

Provide L1 / L2 support via internal calls and email.

Strong proficiency in Excel and PowerPoint for data analysis and presentations.

Excellent verbal and written communication skills to support global clients ( Australia, Europe, UK, US).

Conduct research based on client requirements and prepare relevant data.

Willingness to learn, multitask, and adapt in a dynamic environment.

Operational excellence and a proactive approach to learning new tools and processes.

Prior experience with ticketing tools is a plus (not mandatory).

Training will be provided for the right candidate with strong communication skills and a finance support mindset.