Senior Associate HR Knowledge Management

The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives. The ideal candidate has a keen eye for detail, a passion for digital knowledge tools, and a proactive mindset in supporting a culture of self-service and continuous improvement.

Key Responsibilities

Knowledge Content Strategy & Governance

• Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow.
• Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits.
• Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials.

Platform Ownership & Optimization

Cross-Functional Collaboration

Data-Driven Improvements

Enablement & Support

Project Leadership

Qualifications

Skills Required

Content Management Tools, Servicenow, knowledge management systems , Confluence, Sharepoint