Oracle Flexcube Technical Support

Roles and Responsibilities :

• Participate in support and implementation of Oracle FLEXCUBE Corporate Core Banking modules.
• Manage and support various FLEXCUBE Corporate Modules – Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger.
• Monitor L2 / L3 incident escalations , ensuring closure within defined SLAs.
• Use defined tools, processes, and change-control steps to maintain compliance with Oracle and client quality standards.
• Conduct application monitoring , system analysis, and issue resolution.
• Collaborate with offshore teams for customization deliveries, patch sets, and fixes .
• Provide L1 / L2 production support , addressing both technical and functional issues.
• Participate in scheduled weekend activities (e.g., BCM testing, data center maintenance).
• Work with client IT and support teams to prepare and deliver regular status and defect reports .
• Support automation and continuous service improvement initiatives .
• Analyze debug logs and resolve configuration or system-level issues.
• Follow structured release and configuration management processes for applying fixes.
• Ensure security and performance optimization of the core-banking environment.
• Perform End-of-Day (EOD) and Beginning-of-Day (BOD) batch operations.
• Manage customer relationships and handle initial escalations effectively.

Desired Skills and Experience :

Skills Required

Sql, Pl / sql, Java, Unix / linux, Oracle Database, Technical Support