RPMG : Portfolio Manager - Credit Card

RPMG : Portfolio Manager â€' Credit Card

INTERNAL USAGE : No. of Vacancies :

Reports to :

Area Collections Manager

Is a Team leader

Team Size : Grade :

AM / DM / M

Business : Retail Banking

Department :

Retail Portfolio Management Group

Sub - Department : PDM / Flows / NPA

Location : PAN India

About Retail Portfolio Management Group

The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans and Credit Cards among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables / collections business of the bank

About the Role

The Portfolio Manager for Credit Cards is responsible for managing the portfolio of credit cards, ensuring bucket and NPA resolution, and achieving collection targets. This role involves handling portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures.

Key Responsibilities

• Portfolio Management :
• Manage the portfolio of credit cards.
• Ensure maximum release from the bucket / NPA pool by achieving the required resolution target as per the business requirement.
• Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level.
• Achieve calling resolution targets for PDM / flows / NPA buckets for credit cards.
• Adhere to calling norm targets for credit cards.
• Operational Management :
• Oversee the collection process to ensure efficient and effective portfolio management.
• Monitor and analyze portfolio performance metrics and implement necessary adjustments.
• Ensure compliance with regulatory guidelines and internal policies.
• Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.
• Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.
• Data Analysis and Reporting :
• Collect, analyze, and interpret data to measure portfolio performance against established KPIs.
• Generate detailed reports on portfolio metrics and provide actionable insights.
• Identify trends, patterns, and opportunities for optimization.
• Process Improvement :
• Continuously evaluate and enhance portfolio management processes and workflows.
• Identify opportunities to improve efficiency and effectiveness.
• Implement industry best practices and emerging technologies.

Qualifications

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

Skills Required

Refer to the Job Description