Process Executive - Voice

Description

We are seeking a Process Executive - Voice to join our dynamic team in India. We are looking for candidates who have at least 6M-8M work experience in Digital Marketing.

Domain : ITES / BPO, KPO

Designation : Process Executive - Voice

Educational Background : Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.) PE

Experience : 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills.

Either freshers with Digital Marketing Certification or MBA Digital Marketing degree.

Certification : Required, if Fresher

Shifts : Rotational / Flexibility to work in night shift

Work location : Hyderabad - permanent work from office

Shift : 24

Travel : Not required

CTC : 3LPA

Responsibilities :

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Resolving Technical complex queries
• escalation channel to drive solution of B2B queries
• detect and track App defects and inconsistencies
• drive continuous improvement through root cause identification and defect elimination

Skills Required

Voice Process, Customer Support, Data Entry, Call Handling, Problem Solving, Time Management, Technical Skills, Communication Skills, Adaptability, Digital Marketing