System Analyst

System Analyst - CREQ Description

The Systems Analyst is responsible for support of Incidents within the Colleague Solutions team.

Job Responsibilities

Monitor support queues and provide first line support.

Review of incident data to ensure the completeness and quality of the information collected

Clearly and concisely communicate with management on support issues. Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams

Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners. Work with vendors to ensure operational processes are updated and current (Disaster Recovery)

Mandatory Skills

• .Net exposure

Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills .NET, Data Modelling, Jobs and Log Monitoring Years of Experience 3 Qualification

The Systems Analyst is responsible for support of Incidents within the Colleague Solutions team.

Job Responsibilities

Monitor support queues and provide first line support.

Review of incident data to ensure the completeness and quality of the information collected

Clearly and concisely communicate with management on support issues. Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams

Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners. Work with vendors to ensure operational processes are updated and current (Disaster Recovery)

Mandatory Skills

Travel No