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Senior System Analyst - MES Support

Senior System Analyst - MES Support

BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITEDHyderabad
30+ days ago
Job description

Senior Support Analyst

The Senior Support Analyst will provide system administration functions to a global client base using a Manufacturing Execution System (MES) as part of the organization's Solution Delivery team.

The ideal candidate for this role will be able to follow the team's shared schedule for on-call support, including :

  • Participation within 24 / 7 On-call model with rotating schedule, may require evening, weekend, holiday work availability.
  • Notice is typically provided but in some instances, issues may arise that require immediate support, so flexibility with work hours is desired.
  • May need to provide support during specific events and / or issues, such as cut-over weekends.
  • Due to role supporting Production, all deadlines and / or timelines must be fulfilled as as part of this role will include :

General Installation / Infrastructure Support :

  • Document installations, including : project servers, IP addresses, Change Requests, associated databases, non-standard user accounts, passwords and any additional server information required.
  • Provide information to team members regarding outages for installations and upgrades (including completion and availability).
  • Support installation and administration of databases and applications.
  • Support administration of infrastructure installation and supporting applications (MS Office, Adobe, updates, upgrades and patching).
  • Support Citrix administration, troubleshooting, and coordination.
  • Ensure information is shared among team members regarding steps and dependencies within installation processes.
  • Test installations and configurations, post-installation changes, edits and database exports.
  • Test each published icon after installation.
  • Test non-system infrastructure changes (patches, edits, applications and upgrades).

    • Application Support :

  • Troubleshoot installations, application issues, and configurations.
  • Assist project teams testing new releases or patches.
  • Contribute, as needed, to other global documentation, including but not limited to : Design / Architecture, Test Summary Report, Validation Plans and / or Reports.
  • Actively participate in development and maintenance of teams knowledge database, including Guidelines and FAQs.
  • Provide approval for application-related Management :
  • Create, manage and process Change Requests and Trouble Tickets (Incident / Change Management) for application-related issues, changes and associated activities.
  • Produce notes and supporting documentation for record keeping and data stewardship responsibilities.
  • Provide approvals to complete appropriate requests.

    • End User Training and Communication :

  • Provide application icons to team members.
  • Provide links to resources (e.g., Citrix neighborhoods).
  • Provide training on application modules and functionality.
  • Provide training on non-application modules and / or functionality.
  • Author tutorials for end user task training, as needed.

    • Soft Skill Requirements :

  • Keen attention to instructions and details
  • Ability to manage workload and priorities, including assessing incoming items and re-prioritizing tasks as needed
  • Organized individual with strong note taking and documentation skills.
  • Proactive communicator, capable of leading discussion and driving follow-up with customers, other third parties, international team members and end users as needed.
  • Quick learner with capability to pick up new technologies quickly.
  • Independent individual who works well autonomously and also in collaboration within a group setting.

    • Position Requirements :

  • Operational experience in Microsoft Windows Ecosystem
  • SQL
  • Networking Skills

    • Desired Experience :

  • Prior experience working in Manufacturing Information Technology / System Administration
  • Such as installations, upgrades and etc And stakeholders
  • Db admin is very limited.
  • We will occasionally install and configure certain parts, but much will be handled by DB team MS Edge and Kepware
  • Separate CTX team for many tasks, but we sill need to have enough access and knowledge to clearly define when to involve CTX team While following strict MES manufacturing guidelines
  • Manage workflow for new user access requests for MQuEST environments
  • Knowledge Articles, documents, and tools ServiceNOWIncident and Change Management

    • (ref : hirist.tech)

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