Banking Associate

We require people who are freshers with excellent communication and writing skills

• Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records.
• Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service.
• Maintain detailed records of customer interactions in internal systems.
• Escalate complex issues to relevant teams and follow up to ensure timely resolution.
• Adhere to service metrics such as AHT, CSAT, and FCR.
• Stay updated through regular training on process changes and client requirements.
• Collaborate with team members to ensure seamless service delivery.
• Work effectively in a UK shift environment, managing high call volumes and multitasking across systems.

For further details :

Contact : 9893012237