BMC Helix Consultant

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The BMC Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the product expert that guides our customers through education, delivery and implementation.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation / go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Responsibilities / Duties

• Provide L2 / L3 operational support on Helix ITSM Remedy, SmartIT / MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
• Maintain BMC Product platform availability as per agreed availability commitment
• Develop new customizations, integrations and reports
• Troubleshoot BMC Application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades / patches and roll out of new features
• Drive adoption of the BMC solution across Customer environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement
• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application

Requirements :

§Should have worked in Applications Managed Services and Consulting Services environment

CA-DNP