Workday Talent Analyst (2+ Years in Workday Talent Management Configuration + Performance Management + LMS Administration + Workday Reporting)

Workday Talent Analyst, Assurant-GCC, India

The Workday Talent Analyst is accountable for managing, maintaining and continuously improving the technology infrastructure, workflows, and quality of the data that support our enterprise learning, performance and talent management teams across the organization. Process, data, and systems governance, translating business and programmatic needs into system requirements, user experience and user support are key aspects of this role.

This position will be in Bangalore / Hyderabad / Chennai at our India location.

What will be my duties and responsibilities in this job?

Learning Management System (LMS) Administration & Support

• Categorize and manage daily inquiries / tickets received by the Talent Tech team.
• Resolve employee queries and communicate outcomes within SLA’s
• Troubleshoot course completion issues and resolve course playback errors
• Manage user access, password resets, and account terminations
• Manage requests for enrolment & removal of courses

Course & Learning Campaign Management

Reporting & Audits

Stakeholder Management & Consultation

Process Improvement & Documentation

Talent Management Systems and Support

What are the requirements needed for this position?

Overall Work Experience : 2+ Years

Talent Management System : 2+ years’ experience within a Talent Management function supporting performance management and talent processes in Workday including configuration.

LMS Administrator Experience : 2+ years working in a HR function supporting learning with working knowledge and experience of Workday’s Learning Management System.

Tech and Process Savvy : Learns new systems quickly, thinks through implications, and can create user-friendly workflows and procedures.

Communicates Effectively : Expresses thoughts and ideas in a clear and concise manner and provides information to others in a way that considers the needs of the situation and audience.

Problem Solving : Able to analyze and solve problems, develop recommendations, and address issues / opportunities as they emerge

Measurement : Conducts and analyzes performance metrics to ensure program and solutions meet performance goals and standards goals (Metrics-Minded).

Strong Collaborator : Seeks the opinions of others and engages colleagues, managers, and employees to understand needs / challenges and inform processes, workflows, deliverables, etc. Able to collaborate with employees across the globe and navigate cultural differences effectively.

Customer focus : Genuine interest and ability to service internal clients and help address the root causes; ensure interactions and deliverables yield a high level of satisfaction from users.

Relationship-Building : Builds strong relationships with internal stakeholders across the organization and leverages these relationships to learn and get things done.