Customer Service Team LeadWestbury Kommerce • nagpur, maharashtra, in
No longer accepting applications
Customer Service Team Lead
Westbury Kommerce • nagpur, maharashtra, in
30+ days ago
Job descriptionMinimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role. Excellent communication skills, both written and verbal. Strong interpersonal skills. Strong problem-solving skills and ability to make decisions under pressure. Ability to work in a fast-paced environment and manage multiple tasks and priorities. Experience with customer support software and tools. Ability to analyze data and make data-driven decisions.
Position Title : Customer Service
Education : Graduate / Postgraduate
Experience : 10 years
Location : Bengaluru
Role Description
Responsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.
Responsibilities
- Manage and lead a team of customer support representatives.
- Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
- Analyze customer feedback and identify areas for improvement in the customer support process.
- Identify opportunities to improve customer experience and work with the team to implement solutions.
- Motivate and encourage the team to achieve their targets and goals.
- Ensure that the team is up to date with the latest product and service information.
Requirements :
Create a job alert for this search
Team Lead • nagpur, maharashtra, in
Related jobs
Sales Team Lead
Dhamu Chettiar Nagai Maaligai • Republic Of India, IN
Lead and motivate the sales executives to meet and exceed their sales commitment.Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.Mo...Show more
Last updated: 13 days ago • Promoted
Project Team Lead
Awfis Space Solutions Limited • Pune, Republic Of India, IN
Project Implementation : Collaborate with project managers to execute project plans, ensuring alignment with project goals, timelines, and budget.
Task Coordination : Coordinate project tasks and acti...Show more
Last updated: 1 day ago • Promoted
Team Lead -Power Bi
Programmers.io • nagpur, maharashtra, in
Shift Timings : Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years.
Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...Show more
Last updated: 13 days ago • Promoted
It Team Lead
Lenovo India • Republic Of India, IN
IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show more
Last updated: 30+ days ago • Promoted
Support Team Lead
Movate • Chennai, Republic Of India, IN
Looking for 10-13 years of L1 Support experience.Technically skilled in IIS, monitoring, and alerting tools Datadog ,.Power automates(power script), AWS / Azure, ticketing tools like ServiceNow or an...Show more
Last updated: 22 days ago • Promoted
Technical Team Lead
Advantmed • Pune, Republic Of India, IN
We are seeking a dynamic and hands-on.This role is critical to ensuring successful, high-quality delivery of the module, driving technical excellence, and fostering collaboration across engineering...Show more
Last updated: 13 hours ago • Promoted • New!
Technology Team Lead
ImpactGuru • Republic Of India, IN
We’re looking for a Technical Product & Engineering Manager to lead CarePal Money’s technology team — a blend of engineering leadership and product execution.
This person will own delivery and execu...Show more
Last updated: 13 days ago • Promoted
Team Lead
Zensar Technologies • Nagpur, IN
ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show more
Last updated: 10 days ago • Promoted
Customer Service Team Lead
TP • Republic Of India, IN
Designation : Assistant Manager - Inbound process.Location : Mumbai, Malad ( Mindspace).We are seeking a results-driven Assistant Manager to lead our inbound customer service team, with a strong foc...Show more
Last updated: 13 days ago • Promoted
Claims Team Lead
TP • Republic Of India, IN
We are actively hiring for International Process (Claims - Team Leader) 🚀.Shift- 24x7 Rotational Shift (Including Night Shifts).
Days Working with 2 rotational week offs.Immediate Joiners Preferred...Show more
Last updated: 11 days ago • Promoted
Sales Team Lead
Livspace • Republic Of India, IN
In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure.You will need to achieve sales target on projects month on month through a team of 6 to...Show more
Last updated: 30+ days ago • Promoted
Team Lead
Valkyrie People Consulting • Nagpur, IN
Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring.
We specialize in executive search, recruitment process ou...Show more
Last updated: 30+ days ago • Promoted
Customer Support Team Lead
noon • Republic Of India, IN
Assistant Manager, Customer Support.Senior Manager, Customer Support.We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and...Show more
Last updated: 13 days ago • Promoted
Customer Support Team Lead
Everstylish • India
Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices.
Everstylish aims to bring a smile to customers' faces with every package.T...Show more
Last updated: 2 hours ago • Promoted • New!
Technical Team Lead
OneXtel • Pune, Republic Of India, IN
We’re looking for a hands-on Engineering Manager to lead and mentor a high-performing.OneXtel Engineering organization.You’ll be responsible for building and.
SMS, Email, Voice, and Social—.You’ll b...Show more
Last updated: 13 days ago • Promoted
Sales Team Lead
HubbleHox • Republic Of India, IN
Develop and execute sales strategies to meet and exceed revenue goals across.Maintain strong engagement with.Identify, pursue, and close key institutional and enterprise partnerships.Drive customer...Show more
Last updated: 13 days ago • Promoted
Team Lead
ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED • Nagpur, IN
Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards.
Track team perfoJob Descrip...Show more
Last updated: 4 days ago • Promoted
Technical Team Lead
AVI-SPL • Republic Of India, IN
The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) ...Show more
Last updated: 30+ days ago • Promoted