Senior Operations Specialist (Home Services)

Job Title : Senior Operations Specialist

Location : Remote (India-based role)

Job Type : Full-Time

About InstaService

InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.

Job Summary

We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U.S. operations. You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction . You will also proactively identify and resolve operational issues to ensure that no booking is ever canceled unnecessarily .

Key Responsibilities

• Coordinate and manage daily customer bookings to ensure timely and successful service delivery.
• Communicate directly with U.S.-based customers and service providers over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues.
• Onboard and train new service providers , ensuring they understand InstaService’s standards and processes.
• Monitor active bookings to anticipate and address any issues (e.G., delays, cancellations, customer complaints).
• Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully.
• Follow up on completed bookings to gather feedback and maintain quality control.
• Maintain accurate records of bookings, service provider performance, and customer interactions.
• Work closely with management to continuously improve operational processes and provider performance .
• Take ownership of urgent operational issues and ensure prompt resolution.
• Flexible working hours to align with U.S. time zones (mainly PST / CST / EST).

Requirements

Preferred Qualifications

What We Offer

How to Apply

Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you!

Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!

InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.