Associate Director - Product Owner - Travel & Expense (T&E) and Fieldglass

Product Ownership and Strategy :

Manage the vision and strategy for T&E applications, focusing on Concur.

Collaborate with stakeholders to gather and prioritize requirements, ensuring alignment with business objectives.

Project Management :

Lead the Concur satellite project ensuring readiness during SAP ECC to S4Hana migration.

Deliver projects initiated by the business for Concur and other Travel & Expense applications, ensuring they meet quality, scope, and timeline requirements.

Coordinate with cross-functional teams, including IT, finance, and procurement, to ensure successful project execution.

Service Management :

Manage technical operations for all Travel & Expense applications, including Concur, AmexGBT, SpotMe, and Cvent to meet the SLA agreed with business for tech products.

Oversee tech audits, compliance activities, application onboarding activities and service stabilization efforts to ensure business continuity.

Stabilize and monitor service management processes, including incident, problem, and change management ensuring outcome driven approach

Technical Operations and Compliance :

Ensure the technical health and performance of Travel & Expense applications through regular monitoring and maintenance.

Support technical audits and compliance activities to meet regulatory and internal standards.

Address and resolve technical issues, minimizing downtime and ensuring a seamless user experience.