Senior Manager - Corporate Communication - Global Service Centre

Key Role Responsibilities :

Strategic Communication & Partnering

Serve as the primary communications advisor to GSC leadership, ensuring strategic

alignment of internal messages with business priorities.

Partner with the global Communications CoE to cascade corporate strategies and

initiatives tailored for the GSC audience.

Support leaders in crafting impactful presentations, messages, and speeches for internal

and external forums.

Internal Communications & Storytelling

Develop and execute a robust GSC Communications Plan covering business updates,

success stories, events, milestones, and recognition.

Lead storytelling that highlights value creation, customer insights, innovation, and people

impact.

Manage channels (intranet, newsletters, leadership blogs, Yammer / Teams, digital screens)

for maximum engagement and consistency.

Employer Branding & EVP Activation

Partner with HR and global branding teams to strengthen the Employer Value Proposition

(EVP) in the GSC context.

Create campaigns and initiatives that position the GSC as an employer of choice.

Lead visibility of GSC's achievements in global platforms, external publications, and award

nominations.

Anchor and manage GSC-wide events, leadership conferences, cultural celebrations

Support external engagement through GSC forums, thought-leadership panels, industry

recognitions and community outreach.

Measurement & Continuous Improvement

Own the communication budget for GSC & deployment strategy

Monitor communication effectiveness using analytics, feedback, and engagement metrics.

Continuously enhance formats, channels, and content based on audience insights.

Develop, performance manage vendors / partners driving meaningful outcomes & cost

effectiveness to reflect value creation

Skills & Competencies :

Exceptional verbal and written communication skills, story boarding skills.

Strategic thinking with strong hands-on execution capability.

Ability to manage multiple priorities in a fast-paced, matrixed environment.

High cultural awareness and sensitivity in a global context.

Proficiency in digital communications platforms

Education & Qualifications :

Bachelor's / Master's degree in Communications, Public Relations, Journalism, or related field.

8-12 years' experience in internal communications, preferably in a global organization /

shared services / GSC setup .

Proven track record in leadership communications, employer branding, and change

communications . Strong skills in storytelling, content creation, and multi-channel campaign management.

Comfort in partnering with senior executives and influencing without direct authority

Seasoned network of vendor partners / content creation providers in Communications space

Experience in external forums participation and engagement

Skills Required

Content Creation, Strategic Thinking, Storytelling, Written Communication