Head of Global Service Delivery

Role and Responsibilities :

The scope of work for Global Delivery Centre Head is as follows :

1. Strategic :

• Develop an integrated view of the client’s needs (internal and external) and business requirements, and ensure quality services are delivered on time, within budget using best practice tools & techniques.
• Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service improvements, to improve quality and client satisfaction
• Lead strategic initiatives - Review, reshape and develop processes and systems in order to ensure we provide world class delivery to our clients.
• Integration and alignment of agile frameworks and methodologies to accelerate agile adoption
• Maintain a high level of utilization across the delivery team.
• Overall accountability of the quality of service and performance - Ensuring future growth projections within clients of BAU environments are understood and factored into capacity planning for all associate systems and resources.
• Embed a culture of continuous improvement through the delivery team while meeting customer delivery deadlines and quality standards.

2. Relationship Management :

3. Communication & Coordination :

4. Team :