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Senior Director, Service Delivery

Senior Director, Service Delivery

TechnaviousRepublic Of India, IN
22 days ago
Job description

Chief Delivery Officer (CDO) – Data Center Infrastructure & Construction Delivery

Company : Technavious Solutions Pvt. Ltd.

Function : Portfolio Delivery & Program Controls

Location : Chennai / Mumbai

Reports to : COO

Role Purpose

  • Build and run a predictable, on-time, on-budget, on-spec delivery engine across multi-site programs. Institutionalize governance from scope to handover;
  • strengthen commercial discipline and collections;

elevate quality, safety, and compliance. Apply best practices from infrastructure / construction to Technavious projects, including data centers and allied industrial / campus builds.

Key Deliverables (What Success Looks Like)

  • Delivery Governance & PMO : Stage-gate framework from SOW to handover / DLP;
  • portfolio control towerwith WBS, baselines, risk / issue registers, dashboards;

    • proactive recovery planning.

  • Planning, Budgeting & Scheduling : Integrated master schedules (resource- and cost-loaded) across CSA / MEP / ELV / OEM;
  • long-lead and interfaceplans;

    • delay analysis and acceleration strategies.

  • Commercials, Contracts & Collections : Contract administration (FIDIC / NEC), change control, claims / EOT;
  • accurate progress measurement, billing certification, invoicing and collections;

    • subcontractor frameworks and scorecards.

  • Quality (QA / QC) : QMS with ITPs / ITRs, submittal control, FAT / supplier audits, site QA audits, CAPA;

    • constructability reviews, mock-ups and first-time-right practices to minimize rework.

  • EHS : HSE management system (ISO 45001 / 14001), JSA / JHA, PTW, LOTO, lifting plans, incident investigation, audits;

    • subcontractor HSE compliance and leading-indicator improvement.

  • Statutory & Code Compliance : Timely approvals / NOCs (fire, CEIG / electrical inspectorate, environmental, factory inspector, local bodies);
  • NBC / IS / IEC / IE rules adherence;

    • for DC programs, TIA-942 / Uptime / ASHRAE readiness and client certifications (ISO / SOC / GDPR as applicable).

  • Design Coordination & Constructability : BIM / CDE governance (Revit / Navisworks), clash detection, RFIs / RFCs, value engineering;

    • interface control with OEMs / EPC / GCs.

  • Commissioning, Handover & DLP : Standard FAT / SAT / IST scripts and evidence packs;

    • complete handover documentation (as-builts, O&M, spares / tools, training, warranties) and structured DLP closure.

  • Business Metric : One of the key performance metrics will be Account farming and creating upsell opportunities.
  • People & Organization : Build and mentor Project Directors / PMs / Planners / QA-QC / EHS / Commissioning;

    • KRAs, utilization / benchplans, succession and recognition tied to predictability, safety and client satisfaction.

  • Digital, Analytics & ERPNext : Operationalize ERPNext for milestones, approvals, WIP / EAC, VoC, NCRs, HSE, punch-lists;
  • standardize document control (CDE) and actionable delivery dashboards;

    • drive lessons-learned cycles.

    Candidate Profile

  • Background : Senior leader from infrastructure / construction / EPC delivering complex multi-site programs (industrial plants, logistics / warehousing, metros / rail, airports, hospitals, IT parks / campuses, utilities). Data-center exposure is welcome but learnable.
  • Core Skills : Program controls (P6 / MSP, EVM, cost control, WIP / EAC), contracts / claims (FIDIC / NEC, change orders, EOT, LD mitigation), QA / QC and EHS systems, statutory approvals / NOCs, close-out / DLP, stakeholder management with client PMOs and OEM / EPC partners.
  • Tools : ERP (ERPNext / SAP / D365), BIM (Revit / Navisworks), CDE, Power BI.
  • Education / Certifications : B.E. / B.Tech (Civil / Mechanical / Electrical). PMP / PRINCE2 preferred;

    • LEED / IGBC and commissioning / safety certifications are a plus.

  • Leadership : Decisive, financially literate, escalation-savvy, crisp communicator, team builder and coach.

    • First 90 Days (Outcome-Oriented)

  • Assess & Stabilize : Portfolio health review;
  • freeze baseline WBS / cost codes;
  • activate Delivery Control Tower;
  • resolve priority risks;

    • launch ERPNext delivery dashboards (v1).

  • Standardize & Control : Publish Delivery Playbook (stage-gates, PMO templates, ITPs, HSE starter kit, change-control);
  • clean up variation / claims backlog;

    • deploy vendor scorecards.

  • Accelerate & Institutionalize : Drive margin and schedule recovery on at-risk projects;
  • enforce close-out discipline;
  • stand up Centers of Excellence (Planning / P6, QA-QC, EHS, Commissioning);

    • finalize talent and succession plans.

    Interfaces, Authority & Work Model

  • Internal : CEO, Sales / Alliances, Finance / CFO, SCM, Legal, HR, CTO / Design, PMO, Regional Heads. External : Clients, EPC / GCs, consultants, OEMs, certifying bodies, regulators. Authority : Approve delivery budgets, resource plans, change orders / claims (per DOA), subcontractor awards, site governance decisions. Work model : Hybrid with frequent site travel;

    • must lead in-person warrooms at critical milestones.

    Compensation

  • Competitive fixed plus performance-linked variable;

    • ESOP eligibility per board policy. Equal Opportunity Employer.

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    Director Delivery • Republic Of India, IN

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