Call Center Assistant

Apollo Tele health Services is looking for Call Center Assistant to join our dynamic team and embark on a rewarding career journey

• Handle incoming calls from customers, providing information, answering questions, and resolving issues promptly and efficiently.
• Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
• Assist in training new call center staff, providing guidance on procedures and best practices.
• Monitor call center metrics, including call volume, response times, and customer satisfaction, to ensure high performance.
• Provide feedback to management on common customer issues and recommend improvements to processes and services.
• Assist in the development and updating of call center scripts, FAQs, and training materials.
• Collaborate with other departments to resolve complex customer issues and ensure a seamless service experience.
• Stay updated with product or service changes, company policies, and industry trends to provide accurate information to customers.
• Participate in regular team meetings and training sessions to enhance skills and knowledge.

Skills Required

Customer Service, Call Handling, Record Keeping, Training & Development, crm software