Frontoffice Manager

ConfidentialGurugram, Gurgaon / Gurugram, India

11 days ago

Job description

Front Office Manager – Boutique Wedding Hotel (Kukas, Jaipur)

Location : Kukas, Jaipur

Salary : Up to ₹45,000 per month

Role Overview

Responsible for overseeing all front office operations, ensuring smooth guest service, efficient coordination during weddings and group stays, and maintaining high service standards at a 17-room midscale boutique hotel focused on weddings.

Key Responsibilities

Guest Experience & Operations

Manage daily front desk functions : check-in / out, billing, and guest feedback.
Ensure seamless experience for wedding guests and large group arrivals.
Address guest concerns promptly and courteously.
Coordinate with housekeeping and F&B teams for flawless operations.

Reservations & Coordination

Handle bookings via OTA, website, and direct calls.

Work closely with the sales and events team for wedding room blocks.

Update room inventory and pricing across channels.

Manage pre-arrival communication and special requests.

Team Management

Supervise and train front office and bell staff.

Prepare duty rosters and conduct daily briefings.

Motivate team for upselling and guest engagement.

Financial & Reporting

Monitor cash handling, billing accuracy, and night audits.

Generate daily occupancy and revenue reports.

Assist in forecasting and room rate planning.

Guest Relations & Brand Standards

Build strong relationships with repeat and wedding guests.

Maintain lobby ambiance and guest service standards.

Ensure special amenities and welcome setups for events.

Requirements

Graduate / Diploma in Hospitality Management.

3–5 years of experience in front office roles at boutique or midscale hotels.

Proficiency with PMS and OTA platforms.

Strong communication and coordination skills.

Ability to perform under high-traffic event operations.

Skills Required

Pms

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Manager • Gurugram, Gurgaon / Gurugram, India