Senior Voip Engineer

Company Description

MultyComm is a UCAAS Solution provider in the telephony space that integrates a feature-rich platform for carriers and enterprises. The platform includes Voice, Video, Social Media, and Artificial Intelligence capabilities while maintaining connections with traditional telephony architectures. The company focuses on providing reliable and geo-redundant solutions that can be deployed quickly and efficiently.

CANDIDATES WHO HAVE ONLY WORKED ON CISCO DO NOT APPLY. YOUR APPLICATION WILL NOT BE CONSIDERED

Work Roles

Voice Network Configuration and Management :

Analyze SIP logs for troubleshooting and debugging VoIP-related issues.

Configure and maintain PRI gateways from brands such as Sangoma, Dinstar, and other major providers.

Have to have very good knowledge on SIP Protocol and UDP / RTP / TLS / SRTP and other protocols

Set up and manage GSM gateways for seamless voice communication. Need to have hands on experience .

Also should have worked on configuring IP Phones of various makes

Session Border Controller (SBC) Management :

Deploy and manage SBCs, ensuring secure and reliable communication between different VoIP networks.

Troubleshoot and optimize SIP headers for call flows and network integrity. Also need to understand the meaning of various SIP functions like REFER / REDIRECT etc.

Unified Communications System Support :

Monitor and manage the Unified Communications System’s NOC to ensure uninterrupted voice services.

Address escalated issues and coordinate with internal teams for resolution.

Network and Security Integration :

Configure and maintain firewalls to secure voice and data traffic.

Handle WAN setup and ensure connectivity for Unified Communications systems.

Collaborate with network teams to implement QoS (Quality of Service) for voice traffic.

Shift Management and Documentation :

Work in shifts to provide 24 / 7 support for the NOC.

Maintain comprehensive documentation of configurations, incidents, and resolutions.

Ensure smooth handovers between shifts by updating logs and reports.

Qualifications and Skills

Required :

Hands-on experience with SIP log analysis and troubleshooting.

Proven expertise in configuring PRI gateways from Sangoma, Dinstar, and similar brands.

Strong understanding of SBCs and SIP headers, including their roles in VoIP networks.

Practical experience in setting up and maintaining GSM gateways.

Knowledge of firewalls (e.g., Fortinet, Cisco, or similar) and WAN configurations.

Familiarity with the operations of a Unified Communications System’s NOC.

Ability to work in rotating shifts, including nights and weekends.

Preferred :

Certifications such as CCNA Voice, SIP School Certified Associate (SSCA), or equivalent.

Experience with VoIP protocols like RTP, and WebRTC.

Understanding of QoS, VLAN, and IP routing for VoIP networks.

Proficiency in monitoring tools such as Wireshark or SolarWinds.

Soft Skills :

Strong analytical and problem-solving abilities.

Excellent verbal and written communication skills.

Team-oriented mindset and ability to work under pressure.

What We Offer

A dynamic work environment with exposure to cutting-edge voice and network technologies.

We would evaluate the performance over a period of 45 days and woudl make the final offer comensurate with performance .

This is a full time role and would need office presence .

Provides ample Domestic and International exposure .