Sr. Quality Manager

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

This is a leadership role that will work directly with department heads within Thiruvallur Operations team and RFT Product groups (Rigid Frame Trucks : 770-793, LMT-PC, OHT, Bodies & Buckets), and will collaborate between various parts of the enterprise.

Role will report directly to LMT-PC (785-793) PVSM, with dotted-line to OHT (770-777) PVSM & Thiruvallur Facility Mgr.

Analyzes customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards.

Responsibilities

• Ensure RFT products built in Thiruvallur achieve world-class quality levels quickly, and facilitate a culture of Continuous Improvement. Initial focus on Zero Months in Service (0 MIS) Defects per Unit (DPU) & 2 MIS , with an expanding focus on 12-36 MIS DPU.
• Facilitate partnership and replication, increase collaboration between all facets of the organization. Most closely between Operations (Thiruvallur, Decatur and others) and the RFT Product organizations (LMT-PC & OHT – Design, Product Support and Value Chain), but also with the broader organization - including but not limited to : Suppliers, Purchasing organizations, Regional Marketing teams, Wheeled Product Engineering, LPSD-Drivetrain & Engines, Mining Center of Excellence, and PSLD.
• Focus with priority on protecting the customer, ensuring the flow of defects is stopped (BIQ Stop Capability), and working to resolve issues (RCCA) with a focus on 1) designing out the possibility of defects, 2) ensuring processes eliminate the possibility of defects, and 3) ensuring controls are in place to check and ensure defects are found.
• Collaborate through all teams and initiatives that impact product quality. Work with leaders at various levels of the organization to ensure teams are growing in their ability to collaborate and reduce defects through the extended value chain (Design >

Suppliers >

Manufacturing >

Transportation >

Field Assembly >

Aftermarket)

Degree Requirement

Bachelor Degree or equivalent required.

Skill Descriptors

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Planning : Tactical, Strategic : Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Quality Management : Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

Decision Making and Critical Thinking : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Influencing : Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Quality Risk Management : Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.

Manufacturing Standards, Procedures and Policies : Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.

Root Cause Analysis (RCA) : Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Strategic Thinking : Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Posting Dates :

July 18, 2024 - July 31, 2024

Caterpillar is an Equal Opportunity Employer (EEO).