Guest relations executive

Job Description – Front Desk Executive (Jio Institute)

Position Summary :

The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).

Key Responsibilities :

Front Desk & Guest Relations

Serve as the first point of contact for students, parents, visiting faculty, and external guests.

Manage inquiries, provide accurate information, and guide visitors appropriately.

Ensure professional and courteous handling of phone calls, emails, and in-person queries.

Maintain visitor records, appointment schedules, and check-in / check-out logs.

Student Communication & Support

Act as a liaison between students and administration for hostel-related queries.

Address and student complaints related to facilities, and services.

Coordinate with student welfare / administration teams for resolution of issues.

Visiting Faculty & Guest Accommodation

Manage bookings, check-in, and check-out process for visiting faculty and institute guests.

Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.

Address any accommodation-related issues promptly and effectively.

Property & Facility Management (Building B – Hostel & Guest Accommodation)

Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.

Coordinate with housekeeping, maintenance, and security teams for smooth operations.

Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.

Maintain records of complaints, repairs, and service requests for Building B.

Administrative Support

Manage documentation related to hostel occupancy, guest bookings, and complaint registers.

Assist in preparing periodic reports on student / guest satisfaction and property maintenance, Feedbacks.

Support institute events by coordinating guest arrivals and accommodation.

Ensure compliance with institute policies and safety standards.

Key Skills & Competencies :

Excellent communication and interpersonal skills.

Strong problem-solving ability with a student- and guest-centric approach.

Ability to multitask and handle pressure situations calmly.

Proficiency in MS Office (Word, Excel, Outlook).

Attention to detail with record-keeping and reporting.

Team coordination and stakeholder management skills.

Qualification & Experience :

Graduate in Hospitality, Administration, or related field.

2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).

Experience in handling student accommodation / hostel management will be an added advantage.